Last Updated: May 2026

FiLLi Long Island respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, join our rewards program, or interact with our services online or in-store.

This policy is aligned with FiLLi Café’s global privacy standards and digital practices.

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Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Delivery or billing address
• Payment information
• Loyalty and rewards activity
• Order history
• Device and browser information
• Website usage and analytics data

We may also automatically collect certain technical information such as IP address, browser type, pages visited, and session activity to improve website performance and user experience.

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How We Use Your Information

We use your information to:

• Process orders and payments
• Provide pickup and delivery services
• Improve our website and customer experience
• Respond to customer inquiries
• Send promotions, offers, and updates
• Manage loyalty and rewards programs
• Analyze website performance and usage
• Maintain security and prevent fraud
• Comply with legal obligations

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Payment Security

All online payments are processed through secure third-party payment providers.

FiLLi Long Island does not store, sell, rent, or share your credit/debit card details with unauthorized third parties. Industry-standard security measures and encrypted payment systems are used to protect transactions.

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Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze traffic and performance
• Personalize user experience
• Support marketing and remarketing campaigns

By using our website, you consent to the use of cookies. You may disable cookies through your browser settings at any time.

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Marketing Communications

If you subscribe to our newsletter, rewards program, or promotional updates, we may send you:

• Special offers
• Promotions and discounts
• Product launches
• Event announcements
• Rewards and loyalty updates

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.

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Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers involved in:

• Payment processing
• Online ordering
• Delivery services
• Website hosting
• Analytics
• Marketing tools
• Loyalty and rewards systems

These partners are required to maintain the confidentiality and security of your information.

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Data Protection

We implement reasonable security measures to protect your information from unauthorized access, misuse, disclosure, or alteration, including:

• SSL encryption
• Secure hosting environments
• Firewall protection
• Restricted data access

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

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Third-Party Links

Our website may contain links to external websites, delivery platforms, or social media services.

FiLLi Long Island is not responsible for the privacy practices or content of third-party websites. We encourage users to review their respective privacy policies before sharing personal information.

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Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request information about how your data is used

To exercise any of these rights, please contact us directly.

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Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

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Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date.