Last Updated: May 2026

Welcome to FiLLi Long Island. These Terms & Conditions govern your access to and use of our website, online ordering services, rewards programs, gift cards, and in-store or digital experiences.

By accessing this website or using any FiLLi Long Island services, you agree to comply with these Terms & Conditions, along with our Privacy Policy and related policies.

This document was created using legal structure, operational language, and digital policy standards referenced across FiLLi Café websites in the UAE, UK, India, Qatar, Mauritius, Chicago, and other FiLLi-operated regions.

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Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years old or using the website under parental supervision
• Agree to comply with these Terms & Conditions
• Accept our Privacy Policy and related policies
• Agree to all applicable laws and regulations

If you do not agree with these Terms, please discontinue use of the website and services immediately.

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Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights or restrict the use of the website by others.

You may not:

• Attempt unauthorized access to systems or accounts
• Upload malicious code, viruses, or harmful software
• Misuse the website or disrupt website functionality
• Use automated systems or bots without authorization
• Reproduce, duplicate, or exploit website content without written permission

FiLLi Long Island reserves the right to restrict or terminate access to users who violate these Terms.

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Orders & Availability

All orders are subject to:

• Product availability
• Order acceptance
• Payment verification
• Store operating hours

We reserve the right to:

• Refuse or cancel orders at any time
• Limit quantities purchased
• Update menu items or pricing without notice
• Modify or discontinue products or services

Images displayed on the website are for illustrative purposes only and may vary from actual products.

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Pricing & Payments

Prices displayed on the website are listed in USD and may change without prior notice.

Payments are securely processed through authorized third-party payment providers.

FiLLi Long Island does not store credit or debit card information on its servers. Industry-standard security and encryption protocols are used to protect payment transactions.

In the event of pricing or technical errors, FiLLi Long Island reserves the right to cancel affected orders.

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Pickup & Delivery Services

Estimated pickup and delivery times are approximate and may vary depending on:

• Traffic conditions
• Weather
• Order volume
• Third-party delivery services
• Operational delays

FiLLi Long Island is not responsible for delays caused by third-party delivery partners or events beyond our control.

Customers are responsible for providing accurate delivery details and contact information.

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Rewards Program

FiLLi Long Island may offer loyalty programs, reward points, member-exclusive offers, or promotional campaigns.

Participation in rewards programs is subject to the following:

• Rewards have no cash value
• Accounts may not be shared or transferred
• Misuse or fraudulent activity may result in suspension or termination
• Rewards and offers may expire without notice
• Program terms may change at any time

FiLLi Long Island reserves the right to modify or discontinue rewards programs without liability.

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Gift Cards & Promotional Credits

E-gift cards, vouchers, and promotional credits:

• Are non-refundable unless required by law
• Cannot be exchanged for cash
• May have expiration dates
• May be limited to participating locations
• Cannot be replaced if lost or stolen unless otherwise required

FiLLi Long Island reserves the right to refuse or limit redemption in cases of suspected misuse or fraud.

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Allergies & Dietary Information

Our products may contain or come into contact with allergens including:

• Milk
• Eggs
• Nuts
• Wheat
• Soy
• Gluten

While we strive to accommodate dietary preferences, FiLLi Long Island cannot guarantee an allergen-free environment.

Customers with allergies or dietary restrictions should contact staff before ordering.

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Intellectual Property

All website content including but not limited to:

• Logos
• Branding
• Product names
• Photography
• Graphics
• Text
• Menus
• Website design
• Marketing materials

are the property of FiLLi Long Island and/or FiLLi Café and are protected by copyright, trademark, and intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited without written consent.

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User Content & Social Media

By tagging, submitting, or sharing content related to FiLLi Long Island, including reviews, comments, photos, or social media posts, you grant FiLLi Long Island the right to:

• Repost content
• Use content for promotional purposes
• Display content on websites or social media
• Edit or modify content for marketing use

without additional compensation or notice.

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Third-Party Services & Links

Our website may include links or integrations with third-party services including:

• Delivery platforms
• Payment processors
• Social media platforms
• Analytics providers
• Rewards systems

FiLLi Long Island is not responsible for the policies, practices, or content of third-party services or websites.

Users interact with third-party services at their own discretion and risk.

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Limitation of Liability

FiLLi Long Island shall not be liable for:

• Indirect or incidental damages
• Website interruptions
• Technical issues
• Loss of data
• Delayed orders
• Third-party service failures
• Unauthorized access beyond reasonable control

All services are provided “as available” and “as is” without warranties of any kind.

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Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website and services, you consent to the collection and use of information as outlined in our Privacy Policy.

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Changes to Terms

FiLLi Long Island reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website or services following updates constitutes acceptance of the revised Terms.

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Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of New York, United States.

Any disputes relating to the use of this website or services shall be subject to the jurisdiction of courts located in New York.